Right of return

1. Right of withdrawal: As a consumer, you have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

2. Exercising the right of withdrawal: To exercise your right of withdrawal, please inform us of your decision to withdraw from the contract by means of an unambiguous declaration (e.g. by email to support@tesunic.com ). We will confirm receipt of your withdrawal immediately by email. To meet the deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

3. Consequences of cancellation: In case of cancellation, we will refund all payments that we have received from you, less shipping costs, promptly and at the latest within 30 days from the day on which we received notification of your cancellation.

4. Loss of value and refund: You are only liable for any loss of value of the goods resulting from handling that was not necessary to check their quality, properties and functioning. The refund will be made using the same means of payment that you used for the original transaction, unless expressly agreed otherwise.

Exclusion of the right of withdrawal: The right of withdrawal does not apply to certain goods that are not suitable for return due to their nature. These include, among others, custom-made products, perishable goods or products that are not suitable for return for reasons of health protection or hygiene. Likewise, products whose seal has been removed after delivery are excluded from return. Products such as creams, menstrual patches and similar consumable products that cannot be returned to their original condition after opening or use are also excluded from return. Menstrual patches can only be returned if they are unused, the rolls are still intact and undamaged and the original seal is still attached. The buyer bears the return costs.

If you have any further questions or require information, please contact our customer service team.